Refund/Exchange Policy:

At Tu’aam Foods, we take pride in our top-notch quality assurance department, ensuring that our rice products meet the highest standards. We strive to provide you with the finest rice, carefully selected and processed to deliver an exceptional culinary experience. However, we understand that on rare occasions, customers may have concerns about their purchase. We are committed to addressing these concerns and ensuring your satisfaction.

  1. Quality Assurance and Satisfaction: Our rigorous quality control measures minimize the chances of receiving rice that is not up to the mark. However, if you encounter any issues with the quality of our rice, we sincerely apologize and assure you that we will acknowledge and rectify the situation promptly.
  2. Exchange/Refund Eligibility: If you are not satisfied with the quality of the rice you received, we offer an exchange or refund option. To be eligible for an exchange or refund, please submit your request within the first week following the delivery of your order. This timeframe allows us to promptly address any concerns and provide a suitable resolution.
  3. Consumed Rice Feedback: We highly value your feedback, even if you have consumed the entire bag of rice. While we may not be able to provide a refund in such cases, we take your feedback seriously and will make every effort to address the issue and improve your experience. We appreciate your understanding in this matter.
  4. Timeframe for Requests: Exchange or refund requests will only be entertained within the first 7 days after the delivery of your order. To initiate the process, kindly fill out our refund/exchange form, providing us with the necessary details. Our dedicated team will handle your request promptly and ensure a satisfactory resolution.
  5. Compensation for Dissatisfaction: If you experienced dissatisfaction with our rice quality, and we are unable to process a refund, we assure you that we will take your feedback seriously. We value your loyalty and will make efforts to compensate you in your next order, ensuring that your concerns are addressed and resolved to your satisfaction.

We aim to provide the utmost transparency and exceptional customer service in handling refund and exchange requests. Please note that this policy applies specifically to rice products purchased from Tu’aam Foods. For any further assistance or inquiries, please reach out to our customer support team, who will be more than happy to assist you.

 

Thank you for choosing Tu’aam Foods as your trusted source of premium rice.

Refund/Exchange Request Form:

Declaration:
• I confirm that the information provided above is accurate and true to the best of my knowledge.
• I understand and agree to comply with Tu'aam Foods' refund/exchange policy.
Please fill out the form and send it to our customer support team at support@tuaamfoods.com or through our website's contact form. Our team will review your request and follow up with you regarding the next steps for your refund or exchange.